HOW DO I RETURN OR EXCHANGE SOMETHING I ORDERED ONLINE?
ITEMS PURCHASED ONLINE MAY BE RETURNED VIA POST MAIL (BY SCHEDULING A PICKUP AT NO CHARGE):
TO SCHEDULE A PICKUP AT NO CHARGE:
1 - PLEASE EMAIL CLIENT SERVICE TO SCHEDULE A PICKUP.
2 - CAREFULLY WRAP THE ITEM IN ITS ORIGINAL PACKAGING TO PROTECT AGAINST DAMAGES IN TRANSIT. PLEASE INCLUDE THE RETURN REQUEST FORM OR ORIGINAL INVOICE.
3 - AFFIX THE PREPAID RETURN SHIPPING LABEL INCLUDED IN YOUR ORIGINAL ORDER TO THE PACKAGE.
4 - HAND OVER THE PACKAGE TO THE CARRIER. IF YOU PREFER TO USE A DIFFERENT CARRIER, YOU WILL NEED TO COVER THE COST OF THE SHIPMENT AND INSURANCE.
IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT OUR CLIENT SERVICE WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. EXCHANGES CAN BE MADE WITHIN 30 CALENDAR DAYS FROM THE DATE OF DELIVERY.
ARTICLES MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS ATTACHED. THEY MUST BE ACCOMPANIED BY THE RETURN REQUEST FORM INCLUDED IN THE ORIGINAL ORDER.
PERSONALIZED, ALTERED, AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.
PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL WORKING DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.
PLEASE NOTE THAT WE DON’T REFUND CUSTOMS DUTIES.
RETURN CONDITIONS
RETURNED ITEMS MUST BE UNUSED, WITH ALL ORIGINAL TAGS, ACCESSORIES, AND INSTRUCTION BOOKLETS ATTACHED.
ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED, OR ALTERED MAY NOT BE ACCEPTED FOR RETURN AND MAY BE SENT BACK TO THE CUSTOMER.
PERFUME THAT IS NOT RETURNED IN ITS ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM INTACT) WILL BE REFUSED.
WHEN CAN I EXPECT MY REFUND?
LESNOB WILL DO EVERYTHING POSSIBLE TO ENSURE YOU ARE PROMPTLY REFUNDED. RETURNS WITH REFUND ARE PROCESSED WITHIN 14 DAYS OF YOUR ORDER CANCELLATION. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN PROCESSED AND YOUR ACCOUNT HAS BEEN CREDITED.
REFUNDS WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT ONLY.
FOR SECURITY REASONS, WE ARE ONLY AUTHORIZED TO REFUND THE ORIGINAL METHOD OF PAYMENT USED FOR THE PURCHASE.
STANDARD DELIVERY UNDER 5 WORKING DAYS IN EUROPE AND BETWEEN 10 AND 14 WORKING DAYS WORLWIDE.
